Privacy Policy

1. What We Collect

When you contact us to inquire or place an order, we may collect:

• Full name
• Email address
• Phone number (especially for WhatsApp communication)
• Shipping/billing address
• Preferred size or product selection
• Order history and communication logs

We do not store any credit card or payment information on our servers.

2. How We Use Your Data

Your data is used only for:

• Processing and confirming orders
• Coordinating delivery
• Answering inquiries or requests
• Providing after-sales support
• Improving customer service experience

We will never sell or share your data with third parties for marketing purposes.

3. Communication Preferences

We may contact you via:

• WhatsApp (for order and support)
• Email (order summary, follow-up, exclusive updates if opted-in)

You can opt out of promotional communication at any time.

1. What We Collect

For B2B or hospitality partners, we may collect:

• Organization name and contact person
• Business email and phone number
• Shipping/billing address for bulk delivery
• Order specifications, size charts, and brand assets (if co-branded)
• Signed agreements or NDAs (if applicable)

All business-related data is treated as confidential.

2. How We Use This Data

• To prepare tailored quotations and production plans
• To manage bulk orders and delivery coordination
• For long-term account servicing and follow-up
• To comply with invoice and documentation requirements
• For collaborative projects (with optional NDA)

We do not share your project information, visual assets, or internal details without explicit written permission.

3. Discretion & Confidentiality

We understand the sensitive nature of hospitality partnerships. Upon request, we are happy to sign NDAs or customize confidentiality clauses for your peace of mind.

We use secure systems and password-protected platforms with 2-factor authenticated to store any collected data. Only authorized team members at Zeal by Roche have access to your information.

• All data is encrypted in transit and storage (where applicable)
• WhatsApp conversations are managed via verified business accounts
• No financial or card data is stored on our site or local servers

You have the right to:

• Request access to the data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal data (unless legally required to retain it)
• Withdraw communication consent at any time

To exercise these rights, email us at: [email protected]

Our website may use cookies and similar tools to enhance browsing experience. This includes:

• Tracking which product pages are viewed
• Improving website performance and UX
• Non-personal analytics (e.g., number of visits)

You can disable cookies via your browser settings if desired.

This policy may be updated periodically. All revisions will be published on this page with the updated date. Continued use of our services indicates acceptance of any changes.