Delivery Policy

For all retail and personal orders:

• Domestic Delivery (Sri Lanka):
  
  • Estimated delivery: 3–7 business days
  • Delivery is made via trusted local couriers
  • Tracking info will be provided upon dispatch
    
• International Delivery:
  
  • Estimated delivery: 7–14 business days
  • Delivery times may vary based on location and customs regulations
  • Orders are shipped via reputable international courier partners (e.g., DHL, FedEx)
    

Note: Delivery timelines begin once your order has been confirmed and payment is received.

We welcome inquiries from boutique hotels, luxury resorts, and hospitality partners interested in custom pieces or bulk orders from our collection.

Custom Services Available:

• Bulk ordering of loungewear, robes, or co-ord sets
• Custom sizing, embroidery, or color requests
• Guest amenity wear or signature uniforms designed by Zeal by Roche
  

Delivery for Bulk Orders:

• Timeframe: Delivery timelines will depend on order size, customization, and location
• For Sri Lanka: Estimated between 7–21 business days
• For international clients: Shipping is arranged via express freight or air cargo (with full tracking)
• Dedicated concierge support is provided for bulk order processing and logistics
  

For hotel/resort partnerships:
Please reach out directly to [email protected] or through our Contact Page with your requirements, timeline, and quantity — our team will assist with a tailored quote and production schedule.

• Shipping costs are calculated based on delivery location, weight, and method.
• Final charges will be shared prior to dispatch.
• Free shipping may apply for select local orders or during promotional campaigns.

Each item is thoughtfully packaged in our Zeal by Roche wrapping to ensure both protection and luxury unboxing — whether sent to an individual customer or a hotel suite.

For bulk or hotel orders, eco-conscious and scalable packaging options are available.

• Zeal by Roche is not liable for delays due to customs, courier disruptions, or force majeure.
• Please ensure all contact details and delivery information are accurate at the time of order confirmation.